Refund policy

 

No Refund Policy

At iTap, we understand that purchasing products online can be a tricky process, and we want you to be completely satisfied with your purchase. However, please note that due to the nature of our products, we do not offer refunds.

Return Policy

All sales are final and we do not accept returns. If you have received a damaged or defective item, please contact us within 3 business days of receipt of your order. You will be required to provide a clear photo of the damage or defect in order to process your claim.

Exchange Policy

We are able to do exchanges with a small fee to cover the shipping and restocking. Please note if the ring does not pass inspection you will be charged additional fees.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us within 3 business days of receipt of your order at support@itapshop.com. In your email please provide a clear photo of the damage or defect and a detailed explanation of the problem. We will work with you to resolve the issue as quickly as possible.

Please note that claims made after 3 business days of receiving the item may not be accepted. We will not be responsible for any damage or defect caused by misuse or improper handling of the product.

We will either replace or refund the product depending on the case, after the evaluation of the photo and the explanation of the problem.

This policy is in addition to your statutory rights.

Contact Us

If you have any further questions or concerns regarding our no refund policy, please do not hesitate to contact us at support@itapshop.com. 

Disclaimer: Please be aware that our no refund policy is in compliance with the laws of the country where the store is operating.

By placing an order with iTap, you are agreeing to our no refund policy.